Information

Everything you need to know about copyright, products, payment, packaging, shipping, and how to contact the artist should you require more help.

All images on this site are copyright © by the artist. All rights are reserved.
These images may not be reproduced, distributed, or used commercially without permission. 

Prints:
All prints are reproductions of original drawings created by the artist. They are printed on high-quality fine art paper in A3 size and are available either mounted or unmounted.

Original Drawings / Commissions:
All original drawings are created on premium 8 x 12 inch, 10 x 14 inch or 12 x 16 inch archival-quality paper using graphite and/or coloured pencil. Each piece is finished with a protective fixative spray.

Every original is presented mounted and ready for framing, and is carefully packaged in a presentation box for delivery.

Prints
A3 unmounted prints: Sent in board-backed envelopes with stiffeners when required. 
A3 mounted prints: Sent in C2 / A2 ParcelMax Mailers.

Drawings
8 x 12 inch drawings: Sent in Picture frame boxes.
10 x 14 inch drawings: Sent in Picture frame boxes.
12 x 16 inch drawings: Sent in Picture frame boxes. 

A non-refundable 40% deposit is required to secure a booking.
Final balance is due upon completion.
Payments are handled securely via Paypal.

Orders are dispatched within 3-5 days of receiving final payment.
UK delivery: Typically within 5 days.
International delivery, excluding all EU member states: Typically within 14 days.
Tracked and/or signed-for services are used where possible. 

We currently do not ship to countries within the European Union.

This is due to the additional packaging, Extended Producer Responsibility (EPR) and compliance requirements introduced under the EU Packaging and Packaging Waste Regulation (PPWR).

As a UK-based independent artist, we have made the decision not to offer EU delivery at this time rather than pass the associated compliance and administrative costs on to our customers.

We apologise for any inconvenience and hope to offer EU shipping in the future should the requirements become practical for our business.

In the unlikely event that an item arrives damaged, please contact me with details so that a replacement can be arranged.
Email: pencilportraitsonline@yahoo.com

Prints:
Postage is free - you pay the listed price.

Commissions / Original Drawings:
UK shipping
- bespoke shipping quotes are provided upon enquiry.

International shipping, excluding all EU member states - bespoke shipping quotes are provided upon enquiry for rates outside the UK.
Prices do not include customs duties or local taxes; these are the responsibility of the customer.

For all enquiries, please contact:
Email: pencilportraitsonline@yahoo.com

Have a Question?

If you have any questions at all about my work or anything you've seen on the website, you're very welcome to contact me directly.
I'm always happy to help and will get back to you within 24 hours.

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